Support
Write to contact@velerolabs.com. Tell us your device, your system version, and what happened. Screenshots help.
Frequently asked questions
How do I cancel my subscription?
Cancel it in the store where you bought it. On iPhone, go to Settings, tap your name, then Subscriptions. On Android, open Google Play, then Payments & subscriptions. Deleting the app or your account does not cancel it.
How do I get a refund?
Apple and Google handle payments, so refunds are requested from them. On iPhone, use reportaproblem.apple.com. On Android, use your Google Play order history.
I paid but I do not see Viaz Pro.
Open the Viaz Pro screen and tap Restore purchases, using the same Apple or Google account you used to subscribe. If it still does not appear, write to us.
How long is my video available?
Each generated video is available for 7 days. Save it to your phone or share it before then. Your trip stays in the app, so you can make the video again.
Why does my video have a watermark?
Videos on the Free plan include a small watermark. Viaz Pro videos do not.
How do I delete my account?
Open Settings in the app and tap Delete account. This removes your trips, photos, and videos. It cannot be undone. If you cannot open the app, write to us and we will help you.
Where can I read how you handle my data?
See our Privacy Policy and Terms of Use.